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PICK UP & LOCAL DELIVERY FAQ
June 2022 - DUE TO THE RISING GAS PRICES, WE HAVE INCREASED OUR LOCAL DELIVERY RATES.
SPECIALTY ITEMS - such as catering, gift baskets, and some freshly baked items (cinnamon bun) require a minimum of 24-48 hour notice or longer.
YOUR PICK UP/DELIVERY TIME SLOT - will only show the availability once all items are ready. If you'd like to separate the longer lead time items with the 24 hour items, please separate your orders or call us to discuss.
It takes us some time to sort out all the orders, we’ll need a minimum 2 hour for any same day grocery orders. Order deadline is at 1:00 pm for same day pick up, any order after 1:00 pm will be ready for pick-up the following day.
- Of course, you can order ahead of time and schedule up to 7 days before your pick up date.
- Order submitted before 1 pm: your order can be ready at 3-6pm for same day pick up.
- Order submitted after 1pm: your order will be ready the next day
Our team does our own local deliveries, all orders take a minimum of 24 hour to organize and get to you. We deliver on Wednesday and Fridays, between 10am - 6pm.
Our team works hard and deserves some much needed rest day, we are not open on Mondays and it does not count towards an order lead-time. Any order placed between Sunday 1pm - Tuesday 1pm will be ready for pick up on Wednesday. We're able to co-ordinate pick-up from our stores on Sundays.
No minimum spend for in-store pick up orders. However for any local deliveries located 40km or more from our store, we do require a $250 minimum spend.
Yes, we do take orders over the phone, however there will be a $5-15 service fee for all phone orders, we encourage you to try our online ordering system which is free to use!
Your order will be ready when all items are ready for pick up, if you’d like to pick up grocery items earlier, please make separate orders for items that require a longer read time to ensure your order is picked and packed up accurately.
Changes & Cancellations
If there’s any changes to your order, please call us at (705) 789-5700 with your order number and let us know your changes. (minimum 3 hours for groceries, catering 24 hours)
We understand that plans may change, we have a 20% restocking fee for all grocery orders for our staff to neatly put all items neatly back and adjust the inventory. We do not refund catering, to-go meals or freshly baked items as items are made to order.
If there’s any changes to your order, please call us at (705) 789-5700 with your order number and let us know when you’re able to pick it up.
Leadtime for Specialty Items
To keep our cinnamon buns tasting fresh in the morning, it’s one of the last things we prepare before we leave, so any orders must be placed before1pmfor next day pickup.
We need 48 hour notice for a custom cake order. At the moment, we only make 10” cakes, and a custom message can be written on the cake for a fee of $6.00. The message is written with brown and/or white chocolate.
Please put in the “notes” section of what your message on your cake should be.
* Remember, we’re closed on Mondays, so any order placed between Sunday 1pm- Tuesday 1pm will be ready on Wednesday.
We wrap each of our gift baskets with tender, love, and care, each custom basket can be customized with a 48 hour notice. For multiple corporate gift-baskets, options are available in many shapes and sizes, we’re able to provide customized labels on products, ribbon selection and customized subject or offering.
Email us at firstname.lastname@example.org discuss your needs. In a pinch, our pre-set gift baskets, like our groceries, are available with 24 hour notice.
Local Deliveries & Shipping
Our team does our own local deliveries, all orders take a minimum of 24 hour to organize and get to you. We deliver on Wednesday and Fridays, between 10am - 6pm. For special delivery dates or request, please email email@example.com
The delivery cost is based on the distance from our shop, we encourage you to pick up in-stores.
- 5km - $15.00
- 6-20km - $25.00
- 20-40km - $45.00
- 40-50km - $60.00 (minimum spend of $250 before tax)
We know that things can come up unexpectedly. Please give us a quick call as soon as possible at (705) 789-5700 and we will do our best to accommodate.
We only ship non-perishable items through Canada Post.
Items we do not ship are gift baskets, fresh produce, meat products, frozen products, and baked items.
We are a small team and we only have the capacity to ship packages out once a week or as needed, we do not ship over the weekend or on Mondays as we are closed. Thank you for your understanding.
Gift cards & gift baskets
Yes, we are able to write a message on a Farmer’s Daughter greeting card for a flat fee of $3.00.
We are not able to redeem gift cards of gift certificates for cash.
Once a gift card reaches a balance of $0 it is automatically transformed into a loyalty card! So don't throw it away - keep it and keep earning points! Make sure you register it online so you can track your balance.
Loyalty Cards and Rewards
Have good food and get rewarded! Farmer's Daughter Loyalty Card is your way of earning rewards on your purchases to use towards future discounts. It is free to participate in and it’s easy. The more you shop, the more you earn and save.
- Earn 3% in rewards with every purchase, 5% on 'Top-Up' Tuesdays
- On your birthday, $5 is automatically added to your card. A birthday gift from us!
- Receive our e-newsletter which keeps you up to date on products, deals, and special events!
You can pick up a loyalty card at our store. With physical card in hand, activate your card by registering it online.
Bonus - a gift card once it reaches a balance of $0 is automatically transformed into a loyalty card! So don't throw it away - keep it and keep earning points!
Yes! Make sure your card is registered, then click on the link for exchanging your card funds for an online purchase discount code.
All our food is made fresh to order with fresh ingredients, we’ll need a minimum of 48 hours to fulfill your order. For larger orders for 20 people or more, please call us to discuss your needs.
- All catering requests require a minimum of 10 people and a minimum of 48 hours
- For parties larger than 20 people, it will require a minimum of 1 week to prepare and organize.
- If your catering event is in the next 7 days, we may not be able to accommodate the delivery with service staff option
We have many gluten-free and vegan options within our menu, if there’s something you need and you don’t see it on our menu, feel free to fill in the form below and let us know what you need, and we’ll try our best to help.
We’re happy to help, group and multiple day meal packages can be built, fill out the form and we’ll work together with you to put together suitable options